Support

Sign-in uses a 16-digit security code that's shown on your activation confirmation page and emailed to you after checkout. Spaces and dashes are accepted — the app strips them automatically. If the code isn't working, check that your subscription is still active on the Manage Subscription page or email [email protected].

Try the following:

• Toggle the connection off and back on inside the app
• Switch to a different server region
• On iOS, go to Settings → General → VPN & Device Management and confirm the Unblockr profile is present and enabled
• Reinstall the app and sign in again with your security code

If none of that helps, email us with your device model and OS version.

Slow streaming is usually a routing issue, not a bandwidth one. Try a server region that's geographically closer to you, or use Fastest mode if available. Closing other apps that use the network can also help.

Visit the Manage Subscription page using the link in your activation email. From there you can update billing details, change your plan, or cancel. You'll continue to have access until the end of your current billing period.

Check your spam or promotions folder first. If it's not there after a few minutes, email [email protected] from the address you used at checkout and we'll resend it.

Refund requests are reviewed case by case. Email [email protected] with your order email address and a brief reason for the request, and we'll get back to you within one business day.